TM SERVICES Terms and Conditions

These Terms and Conditions (“the Terms and Conditions”) govern you (“the User”) use of the (TM SERVICES) (“Provider”) web site located at the domain name (www.tm-estates.co.za) (“the Web site”). By accessing and using the Web site and accepting formal quotes, the User agrees to be bound by the Terms and Conditions set out in this legal notice. If the User does not wish to be bound by these Terms and Conditions, the User may not access, distribute content & quotes obtained from the Web site

ONSITE CONSULTING and TRAINING

Individuals and/or Companies must posses a full backup of all computer data before consultants arrive on site - Please ask the consultant for assistance if required..
TM SERVICES cannot be held responsible for any loss or corruption of any computer data due to power failures, viruses and faulty hardware.
TM SERVICES is also not responsible for data being incorrect or corrupt as a result of a development error (Updates) in any program purchased.
Payment is payable in advance by means of a Electronic Funds Transfer in order to allocate a consultant for onsite training otherwise arranged by management.
In certain cases TRAVEL TIME will be charged due to Traffic problems and/or Long distances travelled decided once consultant returns from site.
Telephone support is only available to clients whom purchased software from TM Services and is limited to five minutes per incident at which point a consultant will be allocated.
Telephonic support however do not include Yearends, the basic principles of accounting and payroll codes - courses are available in this regard.

SOFTWARE & HARDWARE PURCHASES (STRICTLY NO REFUNDS)

Any Software or Hardware purchased is payable in advance by means of a Electronic Funds Transfer otherwise arranged by management.
TM Services do not accept cheques unless a 30 day account is in place. However, if a cheque payment is made a seven working day clearance is required.
All software and hardware promotions is limited to one person/ one company only unless otherwise agreed by means of a formal quote.
All goods sold without proof of payment remain the property of TM SERVICES until fully paid for. Overdue payments will be charged at 26% interest Per Annum.
All goods returned without original packaging will be subject to a 20% handling fee after 48 hours till a maximum of 14 days after original purchase date.
Any Software or Hardware purchased for VPN solutions (Networks) will not be refunded as ADSL bandwidths is not guaranteed.
Where signed orders are cancelled, clients will pay all charges incurred by TM SERVICES arising due to supplier costs , delivery charges , bank charges and admin charges.
All Software packages which has either been installed, registered or activated will not be exchanged however software can be upgraded to the appropriate version .
Prices on this web site and quotes sent via e-mail is subject to change without notice.
Quickbooks and Sage Pastel software registrations process is handled by the another company and is out of our control
Formal quotations are normally valid for 14 days otherwise stated on the quote and are subject to currency fluctuations.

COURSE POLICIES:

Seats are allocated on a first-come basis and bookings forms must be accompanied by a proof of payment, Delegate name and quote number.
Cancellations are only accepted upon written notification and confirmation from us at least 20 working days prior to the course failing which a 20% cancellation will be levied.
Failure to cancel and/or reschedule 5 working days in advance, will result in the full course fee being charged..
TM Services reserves the right to cancel any course OR move the training venue should there be insufficient number of delegates booked at that course.

COMPUTER CABLING, CABINETS and ACCESSORIES:

A deposit will be required for any orders placed for the above product or service and is payable by means of a Electronic Funds Transfer otherwise arranged by management.
This deposit is used to purchase all materials required to proceed with the order and is not refundable.
. No cheques will be accepted unless a 30 day account is in place. (Credit applications forms are available on request and will take +/- two weeks to be approved)

Updating of these Terms and Conditions

The Provider reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. It is the User’s obligation to periodically check these Terms and Conditions at the Web site for changes or updates. The User’s continued use of this Web site following the posting of changes or updates will be considered notice of the user’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.